Securing, automating, and scaling cloud infrastructure for organisations that cannot afford downtime.
Gagandeep Singh Makkar — 11+ years at Clinton Health Access Initiative supporting 2,000+ users across 40+ countries.
With over 11 years at Clinton Health Access Initiative (CHAI) — a global nonprofit combating AIDS, malaria, and tuberculosis — I manage enterprise cloud, identity, and on-premise infrastructure for 2,000+ staff across 40+ countries.
My expertise spans Okta identity management, Microsoft 365, VMware virtualisation, Box cloud storage, and cybersecurity platforms including KnowBe4 and Mimecast. I reduced account provisioning time by approximately 60% through SCIM automation and lead hands-on AI enablement with Claude Enterprise, including building AI-driven IT automation with Claude Cowork to reconcile HR data across systems and support account-cleanup workflows. I currently serve as Project Lead for Box Enterprise Cloud Storage and Okta SSO initiatives across the organization.
Previously recognised as an Iconic Trainer at Koenig Solutions, I have delivered Microsoft-certified enterprise training to teams at Infosys, Cognizant, Dell, and HCL, and to international delegates across the USA, UK, UAE, and Asia-Pacific.
Available for full-time roles, contracts, and consulting.
Okta SSO, SAML federation, SCIM lifecycle automation, and Microsoft Entra ID. Zero-trust identity infrastructure built for global distributed teams.
Full tenant admin — Exchange Online, SharePoint, Teams, licensing, compliance archiving, Purview eDiscovery, and Managed Folder policies.
VMware Horizon VDI, ESXi servers, FSLogix profile containers, Hyper-V, and Windows Server 2008 R2 through 2019 for high-availability workforces.
KnowBe4 training programmes, Mimecast email security, phishing simulations, Active Directory hardening, and security governance across global endpoints.
Hands-on deployment of Anthropic Claude Enterprise (65 licences), Claude Cowork, Microsoft Copilot rollout, PowerShell automation, and Power BI operational reporting.
Box Enterprise — content governance, access controls, VDI integration, multi-domain architecture, and dual-backup strategy.
Most IT professionals manage a single office. I have kept enterprise infrastructure running for a 2,000-person organisation spread across 40+ countries including Africa, Asia, and the Americas.
My SCIM automation reduced account provisioning time by ~60%, eliminating manual steps and closing a critical security window during staff onboarding and offboarding.
As a former Microsoft Iconic Trainer, I configure complex systems, guide a 10-member Help Desk team, and document, train, and transfer knowledge so organisations are not dependent on a single person.
I have already deployed Claude Enterprise and Microsoft Copilot in a live production environment. I understand how AI tools integrate with enterprise workflows — in practice, not just theory.
Project Lead for Box Enterprise Cloud Storage and Okta SSO. Building AI-driven automation with Claude Cowork, supporting Microsoft 365 MCP initiatives (Teams transcript access, Box MCP testing), Okta/SCIM/Entra ID identity lifecycle, M365, VMware, KnowBe4, Mimecast, and guiding a 10-member Help Desk team across 2,000+ users in 40+ countries.
Enterprise training for Infosys, Cognizant, Dell, and HCL. International delegates from USA, UK, UAE, and Maldives.
Corporate training for Indian Air Force and Indian Railways. Technical consulting as secondary responsibility.
Training delivery and branch IT administration. Awarded the Power2NIITian Award for outstanding contribution.
Information Technology
Guru Gobind Singh Indraprastha University
2005 – 2008Information Technology
Guru Gobind Singh Indraprastha University
2002 – 2005Open to full-time roles, contract engagements, and consulting. Let's talk about what I can deliver for your organisation.